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Infinity USB Foot Pedal Setup and Troubleshooting

By Martel Electronics · Updated November 3, 2026

An Infinity USB foot pedal is one part of a transcription workstation. The computer must run an appropriate application, that application must support the control, and a recording must be available for playback. When a pedal does not behave as expected, the most useful first step is to identify which part of that arrangement is failing. Replacing the device before checking the player can leave the original problem untouched.

Martel's Infinity IN-USB-3 Universal Foot Pedal listing describes the physical control and specifically states that software is not included. That distinction matters to buyers searching for Infinity foot pedal software or a driver download. A control and a licensed transcription application are separate items. Use the installation and configuration instructions for the actual application and model rather than assuming that one generic download provides every function.

This guide provides a practical sequence for setting up a station and documenting problems. It avoids inventing menu names that can differ between applications and releases. Keep the current product and application instructions available as you work. If the computer belongs to an office, involve the person responsible for approved software installation and configuration before making changes that affect the station.

Infinity IN-USB-3 transcription foot pedal — Infinity IN-USB-3 foot control image from Martel's current product listing. The separate pedal does not include transcription software.

Identify the exact pedal and player

Read the label on the device and write down the model as shown. Search phrases such as Infinity USB2, Infinity USB3, and Infinity foot control can refer to different products or revisions. A familiar appearance is not enough to establish that instructions for another item apply. Keep the label information with the computer and application details so support knows which combination is being discussed.

Record the full application name and version. Include whether the player is part of a larger office system or a standalone program. If several applications are installed, identify the one in which you want foot control. A statement that the pedal works on the computer is incomplete unless the intended application and required behavior are also clear.

If you are replacing an older device, keep its model and configuration notes separate from the new one. Do not assume that every prior setting should be copied. The correct procedure depends on the supported arrangement for the replacement. A brief equipment record prevents old and new instructions from being mixed during a later support conversation.

Establish ordinary playback first

Open a known, authorized sample in the intended transcription application. Use the application's normal on-screen controls to start and stop playback. Confirm that you can hear the recording through the chosen listening device. This establishes the media path before you investigate the pedal. If the sample does not play with the mouse, a different foot control is unlikely to solve that first problem.

Describe what happens if playback fails. The file may refuse to open, the player may show progress without sound, or the recording may stop unexpectedly. Those observations point to different questions. Keep the source name and origin available, and compare with another known working sample if appropriate. Do not combine file access, audio output, and foot control into one vague report.

Once ordinary playback works, leave that sample available for the control check. Using the same file makes it easier to identify which part of the setup changed. You are trying to establish a dependable baseline, not prove that every recording the office will ever receive is supported during one short session.

Confirm what the purchase includes

A separate Infinity pedal does not supply a complete transcription kit. Check whether the required player license already exists and who manages it. If the workstation has no suitable application, compare a complete package or an appropriate software purchase before expecting the pedal to control recordings. The hardware can be present and correctly connected while the required application is still missing.

Keep trial software, installed software, and an activated license distinguishable. The fact that an application opens does not answer every question about continued use or supported features. Ask the seller or application provider about the current arrangement you need. If several people or computers are involved, describe that use rather than assuming that one installation establishes the license rights for the whole office.

For a new audio station, compare the All N One Transcription Kit. For supported video playback, compare the audio and video package. These comparisons help determine whether you need an accessory or the larger workstation around it.

Inspect the physical connection

Look at the cable and connector before changing software settings. Check for visible damage, tension, or a cable trapped under furniture. Make sure the connection is seated in the intended port. Note whether the device is attached directly or through a dock, hub, or adapter. That path is part of the actual configuration and should be included when describing the problem.

Keep the pedal in a place where ordinary chair movement does not tug on the cable. A workstation can pass a short test while the cable is undisturbed and fail during normal movement. Observe the physical arrangement as you would use it during a real assignment. If repositioning the device changes the behavior, record that observation rather than immediately assuming a player setting is responsible.

Do not open the pedal housing as a routine setup step. Begin with the supported connection and application checks. If the device appears damaged or a hardware fault is suspected, discuss the appropriate service or replacement path with the seller. Troubleshooting should clarify the problem without introducing a second one through unnecessary disassembly.

Follow the supported application procedure

Use the instructions for the exact transcription program and release. Find the provider's supported procedure for enabling or configuring the pedal, then follow that process. Menu names and control options can differ. A guide that supplies a universal sequence without identifying the application can lead you to settings that do not exist or do not apply to your station.

If the application offers a device choice, select the supported entry for the actual model under its instructions. Do not guess among similar labels merely to make the list look complete. If the expected model is absent, record the application revision and ask the provider about support. That is a specific compatibility question, not a reason to install unrelated utilities from search results.

Keep the configuration simple enough to explain. Add only the supported components required for the intended player. If an office system already provides a control arrangement, consult its administrator before layering another one on top. More installed control software does not automatically create better compatibility and can make later diagnosis harder.

Check the command assigned to each control

Establish the intended play, stop, backward, and forward behavior for the application. The physical control provides inputs, while the software determines their meaning. A pedal that sends a recognized command can appear wrong if the command has been assigned to an unexpected function. Compare what you intended with what the player actually does.

Write down the mapping in ordinary language. Include whether playback uses a held press or a toggle, if that distinction applies. Then try each action on the known sample. Avoid testing only the center control and assuming every other function is correct. The purpose is to verify the commands that will be used during work.

If a function responds differently from what you expect, change only the relevant supported setting and repeat the same action. Keep a note of the before and after behavior. This creates a clear relationship between a change and its result, which is more useful than trying several unrelated settings and discovering later that something now works.

Test while the document is active

Move into the word processor or editing application used for the assignment and repeat the control check. The station should be evaluated in the state in which you will actually work. A pedal demonstration performed only while the player has focus can miss a problem that appears as soon as you begin typing elsewhere.

If the response changes when focus changes, describe that pattern precisely. State which application is active, which command was used, and what happened. Follow the supported arrangement for controlling playback alongside the document. Do not assume that the physical device is faulty merely because the workstation's application behavior differs from your expectation.

Complete a short practice passage after the individual command checks. Type a few sentences, stop, move backward, and resume. This checks the working sequence rather than isolated button presses. Keep the exercise short enough to repeat after a relevant adjustment, so you can see whether the change actually improves the intended task.

If nothing happens when you press the pedal

First ask whether on-screen playback still works. If it does, the source and listening path have a useful baseline, and attention can turn to the control arrangement. Confirm the exact device, connection, application, and supported configuration. If on-screen playback also fails, address that earlier problem rather than treating the lack of pedal response as the only issue.

Note whether the problem began with a new installation or appeared in a previously working station. For a new installation, the main question may be whether the intended combination has been configured. For an established station, record recent changes to the computer, application, connection path, or device. The timing can help support choose an appropriate next check.

Avoid repeatedly unplugging and reconnecting the pedal without recording any result. A connection check can be useful, but repeating the same action without new evidence rarely clarifies the issue. Move through a documented sequence and keep the last known working arrangement available where possible. That makes the conversation easier to continue if another person becomes involved.

If playback starts but the wrong action follows

A recognized response is useful information. Describe whether the control starts playback, moves the position, stops unexpectedly, or produces some other action. Compare each response with the intended mapping. This pattern can indicate a configuration question even when the physical device is functioning. Do not reduce every unexpected action to a statement that the pedal is broken.

Check whether the application has a configured back-step or other playback preference that explains the apparent jump. A deliberate return to earlier audio can be mistaken for erratic navigation when the user has not been shown the setting. Read the current application instructions and practice with a clear sample so the behavior can be understood without the distraction of difficult speech.

If two programs respond to the same action, identify both. Explain which one you intended to control and how the other is involved in the station. Consult the supported procedures instead of changing several mappings at once. The aim is one understandable arrangement for the work, not a growing collection of shortcuts that only works by accident.

If the pedal works only sometimes

Intermittent behavior calls for observation before replacement. Note when the response fails: after the computer wakes, after the connection path changes, while a particular application is active, or during ordinary movement at the desk. A repeated pattern can be more informative than the total number of failures. Keep the description tied to what you saw rather than an assumed cause.

Compare the same known sample under the same conditions when possible. If you change the application, file, connection, and pedal position together, the result becomes hard to interpret. Make a relevant change under the provider's guidance, then repeat the task. Keep a brief record so support can distinguish a consistent result from a one-time observation.

If a physical movement appears related, inspect the cable path and visible condition. If an application state appears related, record that state. These are different investigations. A useful support request can describe either without claiming to have diagnosed the hardware or software. That leaves room for the person assisting you to investigate the evidence rather than undo a premature conclusion.

If sound is missing but controls respond

Treat audio output as its own path. Confirm whether the player opens the file and shows normal movement, then check the listening arrangement under the computer's and application's instructions. Identify the selected output device and the headset connection. The pedal does not itself supply the sound, so a responsive control with no audible playback requires a different question from an unresponsive control.

Compare with a known working sample in the same player. If one source is silent and another is audible, describe the source difference. If all playback is silent, record what changed in the output arrangement. A newly connected display, dock, or headset can change the station you are evaluating even when the pedal has not moved.

Avoid increasing several volume controls to extreme settings while the cause remains unclear. Restore an ordinary listening setup and follow a deliberate check. Once sound is available, choose a comfortable level and repeat the foot-control test. This keeps the troubleshooting sequence organized and avoids confusing a resolved listening issue with a separate control issue that still needs attention.

If one recording causes trouble

Use a known supported recording to distinguish a source issue from a general station problem. If the pedal operates normally with the sample but the new assignment will not open or navigate, record the new file's origin and export details. The device may be functioning while the application needs a different source or supported export arrangement.

Describe the exact failure with that source. A file that stops at one point, a file that opens without audio, and a file that never opens are different cases. Keep the received original identifiable. Do not rename its extension merely to match a supported format, and do not overwrite it while trying to create a working copy.

If support requests a sample, use material and a transfer method authorized for the assignment. A representative example can be useful without sending an entire collection of client files. Keep a note of which source was evaluated and what was learned. That helps prevent a compatibility answer about one file from being generalized to every export from that client.

Handle a computer change deliberately

Before moving the station, record the player, license arrangement, pedal model, and listening device. Identify the person responsible for installation on the new machine. Keep the working-file locations clear so that the new station does not open an outdated copy of an assignment. A computer move includes the software and files as well as the physical accessory.

Use the supported installation procedure and then repeat the acceptance exercise. Confirm ordinary playback, each required pedal action, and operation while typing. Check the final connection path, including any new dock or adapter. Do this before relying on the station for a live deadline, even when the new computer appears similar to the old one.

Retain the configuration note after the move. If the old station remains available during transition, identify which computer is being discussed in every support conversation. Mixing observations from two machines can make a simple problem seem inconsistent. A dated record keeps the evidence attached to the setup in which it was observed.

Explain Mac and Windows requirements accurately

Martel describes platform support for the pedal, but the transcription application remains a separate compatibility requirement. A supported physical control does not make every Windows application run on a Mac. Identify the exact software environment before buying or troubleshooting. This is particularly important when the purchase combines accessories from one listing with a kit intended for another operating system.

If you use more than one environment, document which application and configuration belong to each. Avoid a single note saying that the pedal works on both when the two arrangements rely on different software. The useful fact is the supported combination that was actually evaluated. Keep that fact current when applications or computers change.

Ask the provider about the current release you intend to use. Old instructions and forum discussions can describe a different software generation. They may be helpful background without being the right procedure today. A specific question about the present model and application is more valuable than a broad claim based on a similar workstation from years ago.

Be precise about downloads

Search results for Infinity foot pedal software can include player applications, configuration tools, and pages describing older models. Identify what the station actually needs before downloading anything. Use the relevant product or application provider's instructions. Do not assume that a file offered under a generic driver label is required for the supported arrangement you are building.

If the application is missing, ask about the appropriate licensed player. If the application is present but the control is not configured, follow its supported device procedure. These are different needs. Keeping them separate prevents a buyer from installing several unrelated programs in the hope that one will make the pedal behave as expected.

Keep download and license records where the office expects them. The workstation note can identify who manages the installation without displaying private license details. When a computer is replaced, that record makes it possible to follow the proper process again rather than searching the web for an unidentified installer that someone used previously.

Keep a troubleshooting log that remains readable

Use a few simple fields: date, computer, application, observed symptom, relevant change, and result. Write a sentence or two for each step. The log should make it possible to understand what happened without a long technical narrative. A clear record of three meaningful checks is more useful than a page of repeated statements that the pedal did not work.

Separate observations from conclusions. “The sample plays with the mouse, but the center control produces no response while the document is active” is an observation. “The computer driver is defective” is a conclusion that may not yet be justified. Giving support the observation allows them to investigate without first correcting an assumption.

Once the issue is resolved, record the working arrangement and stop changing unrelated settings. Troubleshooting should end with a usable station and a clear note, not an indefinite effort to optimize every part of the computer. Keep the log with the equipment information so the next support conversation can begin with what has already been established.

Prepare a useful support request

Include the pedal model, application and version, operating system, and connection path. State whether ordinary on-screen playback works and whether the problem affects one source or every source. Explain whether the station is new or previously worked, and identify the relevant recent change. These details make the request specific enough to act on.

Add the shortest sequence that reproduces the problem. For example, describe opening the known sample, moving into the document, pressing the intended control, and observing the result. Do not include private client content unless it is needed and authorized. A reproducible sequence often answers more than a large attachment with no explanation of what the recipient should examine.

Ask what to try next and how to report the result. Keep the change limited enough that its effect can be recognized. If the office has restrictions on remote support, mention them when arranging help. The support process should fit the computer's actual ownership and installation rules so the person assisting you can choose an appropriate method.

Know when replacement is a reasonable next step

Replacement becomes a clearer option when the physical condition or a supported diagnostic process points to the device. It should not be the default response to every problem in the player. Keep the application and listening checks available so a new control can be evaluated against the same known sample after installation.

Compare the exact replacement model and current listing rather than ordering by a familiar photograph. Confirm any setup assistance and the terms that apply to the purchase. If the old pedal will be retired, update the equipment record and label any retained spare clearly. That prevents a failed or unconfigured unit from returning to daily use without explanation.

For a new user who also lacks software, reconsider the complete package rather than treating replacement hardware as the entire solution. The goal is a working transcription station. A separate pedal is the correct purchase only when the rest of the required arrangement is already present or has been planned explicitly.

Read three example symptom reports

In the first example, the player opens the sample and on-screen playback works, but no pedal action produces a response. The user has just installed the application on a new computer. The useful next conversation concerns the supported device setup and connection for that application. There is not yet enough evidence to conclude that the recording or the headset is responsible, because both already have a working baseline.

In the second example, the controls move the player position, but the user hears nothing through a newly connected headset. The same recording was audible earlier through another output. That report should focus first on the listening path. Replacing the pedal would not directly address the observation that its commands are already being recognized by the application.

In the third example, one client file stops at a repeatable point while the known sample plays and responds normally. The source and export details become important. The support request should identify that file-specific behavior rather than describe a general hardware failure. These examples are illustrative, but they show how a few accurate observations can keep the next step proportionate to the problem.

Keep the station usable during investigation

If the office has an established working method, preserve the information needed to return to it while a change is being evaluated. Record the current settings before altering a supported configuration, and keep the responsible person informed. This is particularly useful when another employee depends on the same desk or when the station is needed for scheduled work later in the day.

Use a practice assignment for troubleshooting when possible. A live deadline is a poor setting for a series of unexplained changes. If the problem prevents the required work, tell the person assigning the task what function is unavailable and ask about the approved alternative. Keep the status factual. A temporary on-screen playback method may be workable for one task while failing to meet the requirements of another.

After the issue is resolved, remove the uncertainty from the record. State which configuration is now in use and which earlier suggestions were not adopted. A concise final note prevents someone from repeating an abandoned change later simply because it appears in the middle of the troubleshooting history.

Return to a known working station

The most useful outcome is an Infinity pedal that performs the required commands in the intended application, alongside reliable playback and a clear document workflow. Keep the final arrangement documented and use a short known-sample check after relevant changes. That gives the office a practical way to recognize whether a new problem concerns the source, the player, the connection, or the control.

Review the Infinity IN-USB-3 product and Martel transcription packages for current details. Call 800-553-5536 with the exact model, software, computer, and observed symptom when you need help choosing or setting up the correct arrangement.

Questions and answers

What is an Infinity USB foot pedal?

It is a physical foot control used with supported applications for hands-free commands. Martel's IN-USB-3 listing identifies a separate pedal purchase without included transcription software. The working station still needs an appropriate application, source file, and listening arrangement.

Does the Infinity pedal include software?

Martel's current IN-USB-3 description says that transcription software is not included. Confirm that a suitable licensed application is already available or compare an appropriate software or kit purchase. Hardware and software should remain separate items in your equipment record.

Why does my Infinity pedal do nothing?

Start by checking ordinary on-screen playback in the intended application. Then identify the device, connection, and supported control configuration. Record whether the station is new or previously worked. That sequence distinguishes a missing player function from a separate control problem.

Where should I get Infinity foot pedal software?

First identify what your application actually requires. A player license and a configuration utility are different things. Use the relevant product or application provider's supported instructions rather than assuming that a generic driver download found in search results is the correct next step.

Is IN USB 2 the same as IN USB 3?

Treat the model labels as specific product identifiers and follow guidance for the item you have. Similar names or shapes do not prove that every setup instruction applies unchanged. Read the label and provide it along with the application version when requesting support.

Why can I hear audio with the mouse but not control it with the pedal?

That observation establishes a useful playback baseline while leaving a control question. Check the supported device configuration, command mapping, connection, and behavior when the document is active. Do not assume the recording itself is faulty when ordinary playback already works.

Why does the pedal respond but I hear no sound?

Investigate the listening path separately. Identify the selected output and headset connection, then compare a known working sample. A responsive control can send commands correctly while audio is directed somewhere unexpected or the source itself has a separate playback problem.

Why does it work in one application but not another?

Support and configuration can differ between applications. Record both names and versions and describe the response in each. A working arrangement in one program does not establish a universal mapping for every other player installed on the computer.

Can I use the pedal on Windows and Mac?

Check the exact supported application and device arrangement for each environment. Martel describes platform support for the pedal, but the player remains a separate requirement. Keep the configuration for each computer documented rather than relying on a general statement about the accessory.

What should I do after moving to another computer?

Record the software, license arrangement, pedal, and listening connection, then follow the supported setup and repeat a short acceptance exercise. Include the actual dock or adapter path. Check ordinary playback and commands while typing before relying on the station for assigned work.

Should I open the pedal to inspect it?

Begin with supported connection and application checks rather than routine disassembly. If visible damage or a hardware fault is suspected, ask about the appropriate service or replacement path. Troubleshooting should clarify the problem without introducing another one through unnecessary changes.

What makes a useful troubleshooting report?

State the device, application version, computer, connection path, precise symptom, and whether ordinary playback works. Include what changed and the shortest steps that reproduce the issue. Observations help support more than an unverified conclusion that a particular driver or component must be defective.