MARTEL ELECTRONICS · SINCE 1957
Request a return authorization within 30 days after delivery. A 5% restocking fee applies to returns across all product categories, and customers pay return shipping, subject to the protections below.
To request a Return Merchandise Authorization (RMA), complete our Contact Us form and select Repair / RMA. Submit your request within 30 calendar days after your order is delivered. Include your order number, the item or items you want to return, and the reason for the return.
Wait for Martel to provide your RMA and return instructions before shipping merchandise back. The 30-day deadline is for submitting the RMA request; the returned package does not have to arrive within that same 30-day period. Follow the shipping instructions provided with your authorization.
Our standard return policy applies a 5% restocking fee to all products, including Zoom Multiple Microphones Kits. The fee is calculated on the returned merchandise price after discounts, excluding sales tax and shipping charges.
You are responsible for paying the cost of shipping the return back to Martel. Martel does not pay or reimburse return shipping under this standard return policy. Pack the item securely and follow your RMA instructions.
For an authorized return accepted under this policy, Martel will inspect the returned item and issue the approved refund, less the applicable 5% restocking fee, within seven calendar days after receiving the return. Refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit after Martel issues it.
If an item is defective, damaged, incorrect, or not delivered, describe the problem in the Contact Us form so we can determine the appropriate remedy. This policy does not limit any warranty or refund right required by applicable law. A legally required full refund will not be reduced by a restocking fee, and legally required return-shipping remedies remain available.
This updated policy does not retroactively reduce a more favorable written return or guarantee promise that applied when an earlier purchase was made.
Use the Contact Us form and choose Repair / RMA. Our team will review your request and send the next steps.